The Employee Satisfaction Survey Process

  1. Determining the Need to Survey
  2. Selling the Survey to Management
  3. Determining What to Ask
  4. Selecting the Methodology
  5. When to Require Questions
  6. Proofing and Testing
  7. Marketing the Survey
  8. Inviting the Employees
  9. Obtaining a High Response Rate
  10. Selecting the Norms to Use
  11. Interpreting the Results
  12. Sharing the Results
  13. Acting on the Results
  14. When to Repeat the Survey

If you haven't yet conducted an employee satisfaction survey, you may wonder how the process should work. We have outlined some of the key steps and considerations in this section. Simply select from the steps in the table to the right of this text.

At first glance, this may look like a daunting process, but it isn't. It actually takes only a few weeks from start to finish. Committees, however, can slow the process considerably, and in some cases result in poor decisions.

 

  
 
 

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