After our electronics company suffered two bad operating years in a row, top management announced there would be no annual bonuses. This, despite our group putting in six months of 12-hour-plus days on a project of great urgency. Naturally, morale was rotten.

Imagine our surprise when our boss gathered all 14 of us together and explained that although management had chosen not to reward our service, he was personally very appreciative. And he gave each of us a certificate for two to dine at the most expensive restaurant in town.

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